Refund Policy

At ChangeHero, we are committed to providing high-quality web development education. We understand that sometimes a course may not be the right fit for everyone. This Refund Policy outlines the terms and conditions under which we offer refunds for our courses.

1. Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

• Your refund request must be submitted within 14 days of your original purchase date
• You must provide a valid reason for requesting the refund (this helps us improve)
• Your account must be in good standing (not suspended for violations)
• This must be your first refund request for this course

2. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to [email protected] with the subject line: "Refund Request"
2. Include your full name and the email address used for the purchase
3. Provide your order number or transaction ID
4. Briefly explain the reason for your refund request

We will respond to your request within 2-3 business days.

3. Refund Processing

Once your refund request is approved:

• Refunds will be processed to your original payment method
• Processing time is typically 5-10 business days, depending on your payment provider
• You will receive an email confirmation when the refund is processed
• Upon refund, your access to the course will be revoked

4. Non-Refundable Items

The following are not eligible for refunds:

• Refund requests submitted after the 14-day period
• Accounts that have been suspended for violating our Terms of Service
• Courses purchased at a promotional or discounted rate (unless otherwise specified)
• Courses obtained through giveaways or free promotions
• Additional materials or services purchased separately from the main course

5. Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion. This may apply when:

• You have completed a significant portion of the course
• You request a refund between days 14 and 30 (case-by-case basis)
• Technical issues prevented full access to course materials

Partial refunds are evaluated on a case-by-case basis and are not guaranteed.

6. Chargebacks

We strongly encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks can be complex and time-consuming for both parties. We are committed to resolving any issues promptly and fairly.

If a chargeback is initiated without first contacting us, your account may be suspended pending investigation.

7. Promotional Purchases

Courses purchased during special promotions, flash sales, or with coupon codes may have different refund terms. These will be clearly communicated at the time of purchase. If no specific terms are mentioned, this standard policy applies.

8. Course Updates and Changes

We regularly update our course content to ensure it remains current and valuable. Significant updates or changes to course content do not constitute grounds for a refund outside the standard refund period.

9. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The refund policy in effect at the time of your purchase will apply to that transaction.